About Alexa Translations:

Alexa Translations helps many of the world's largest and most prestigious professional services firms, financial institutions, asset managers and consumer brands with translation solutions that elevate the way they do business. Your time and resources are precious. Our high-calibre performance and commitment to superior client experience allow you to focus on your core business, while we manage your linguistic needs.

About the Role:

The Project Coordinator is responsible for coordinating general legal, financial and/or securities translation projects and ensuring that these projects are completed within specified timelines while maintaining superb quality standards. It is a position requiring excellent organizational skills as well as high-level customer care. 

Responsibilities:

• Supporting and assisting with the entire project cycle, including project setup, coordination with the client, matching and coordination of translators and other linguists and graphic design through to delivery 
• Coordinating and tracking project pricing, profit margins and budgets 
• Responding to and providing solutions for client queries and requests before, during and after completion of projects (in coordination with the project manager)
• Improving customer service, efficiency and relationships with resources
• Continual product improvement through the management of client translation memories, glossaries and/or guidelines, and monitoring linguistic team performance to ensure quality and consistency
• Coordination with our Translations AI development team to help our technical developments in the field of translations AI. 

Requirements:

• Post-secondary degree in translation or related field
• 2-3 years of previous work experience as a project coordinator within the translation industry
• Fluent (excellent written and spoken skills) in English and French
• Strong knowledge of MS Office and Google Work applications 
• Superb planning and organizational skills with the ability to multitask 
• Excellent communication/customer service skills
• Great attention to detail
• Ability to work under pressure in a deadline-driven environment 
• Strong sense of personal responsibility for projects and responsibilities
• Tech-savvy (passionate about technology and implementing it to the translation world) 
• Experience with translation management software and translation memory software (Plunet / Memsource) 

Hours of Work

•  10:00 am – 6:30 pm Monday to Friday EST (Eastern Standard Time - Eastern North America)